Shipping Policy

HOW LONG WILL MY ITEM TAKE TO ARRIVE?
The shipping time consists of two sections -

Processing Time: Verification of order details, sourcing, quality checks, and packaging. All orders are dispatched from the manufacturer within 48 hours after the order is placed and the payment is received.
Shipping Time: The time is taken to arrive at the destination after dispatch from our warehouses.
We use a high-security checkout procedure on our site to protect both the customer and pittomateo@gmail.com.This extends our processing time to 5 days as we fully verify our customers and fulfill orders.

Following this, your package will arrive between 14-20 business days depending on your geographic location and availability of stock.

Standard Delivery - 2.99$ | Free for orders above 2 Cases

USA & Canada

Standard Secured Shipping & Insurance takes 14 -20 Working days

AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 7 -15 Working days

U.K & EUROPE
Standard Secured Shipping & Insurance takes 7 -15 Working days

Others Countries
Standard Secured Shipping & Insurance takes 7 -15 Working days

 *Note: on the purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster or slower depending on the location of the recipient and the fulfillment center used*

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing, and shipping and this normally takes 1-2 business days. When this is completed, you will receive a Shipping Confirmation email.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

 COVID - 19

Shoe Palace has greatly reallocated staff to handle the increased orders from COVID-19. Most orders are processed in 1 to 2 business days, but please allow 3 to 5 business days before inquiring about your order. We ship Monday through Friday only, excluding holidays. *PLEASE NOTE: due to COVID-19 resources may be limited at certain times causing shipping days to be pushed back. We appreciate your time and patience during these times.